Milkyway - Digital marketing agency for small business

Website Care Plans

Keep your WordPress website running smoothly and your business growing!

If you don't know Why a Website Care plan matters for the success of Your Business? Check out our short article explaining it.

Get ongoing support to optimise your website so you can expand your digital universe attracting and converting more customers.

If you’re like most business owners, you don’t have time to focus on maintaining your website. Maybe, you've tried to keep your website maintained, but is quite common that other things are more important and always come first.

You probably had a Designer/developer before, but they usually disappeared, or only respond to you when they feel like, I’m right?

Also, you are never sure that your site is actually safe or secured working on a 100% capacity for your customers and your data, it’s that true?

Well, after many years working with lots of clients on their websites and digital marketing, we found that the best results came from ongoing adjustments, testing and optimising.

So, If you’re NOT doing this on a regular basis, your site can soon become a headache that’s will not getting the results you desire and even worse, it could become a threat for your business.

That's why we develop our Website care plans system

Our monthly website maintenance and care plans offer you peace of mind knowing that every single month someone will be there for you to take care of your website.

From monitoring up-time and security, to tweaking performance, and responding to your questions or requests, our team is here to serve you and your business.

Here's what you get with our care plans:

of Mind

We will ensure that your website stays safe, secure, and always running.

Dedicated Support

Send your requests to our dedicated support team for quick turnaround times – usually in 1-2 business days.

Additional Services

You’ll have access to our team of designers, developers and other cool perks.

Website Care Plans

More than just maintenance, we provide the tools and support to build your digital universe.

Mission control

Simple Maintenance
AUD 147
  • Premium Website Hosting
  • 30 Mins of Support Time
            (does not rollover)
  • Regular Software Updates
  • 24/7 Uptime Monitoring
  • Daily Security Scanning
  • Daily Cloud Backups
  • Monthly Performance Report
  • Premium Plugins ($500/year value)
  • Hourly Rate Discount (AUD$100/hr)*

Rocket fuel

Optimise your business
$ 297
  • Everything included on Mission Control
  • 60 Mins of Support Time
            (does not rollover)
  • Speed Optimisation
  • Fix Broken Links
  • High Performance Websites
  • Priority Support <24hrs
  • Quarterly Strategy Call
  • Hourly Rate Discount (AUD$80/hr)*
Best Value

Light speed

Accelerate your business
$ 497
  • Everything included on Rocket Fuel
  • 120 Mins of Support Time
            (does not rollover)
  • 120 Mins of Website development
            (does not rollover)
  • SEO Content optimising
  • Image Size Optimisation
  • Supports eCommerce Websites
  • Updates completed on staging server
  • Monthly Strategy Call
  • Hourly Rate Discount ($70/hr)*

All plans include over $500 worth
of premium WordPress plugins

Plugins extend the capabilities of WordPress so your website performs better and has unique functionality. We manage the licenses for these plugins so you don’t have to worry about renewals or extra fees – it’s all included. 

Frequently Asked Questions

Support requests are simply instructions sent by you to our team so we can make the changes to your website for you.

To send a request, simply email to our help desk with clear instructions on what you need changed or added on your website and we’ll get it done for you within 1-2 business days.

Support requests do include: edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.

Support requests do not include: advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests. (this is only available on our Light speed care plan)

The clearer your request is, the faster and more accurately we can complete it for you.

If you’re an existing client and the request is included in your care plan, we’ll action it right away.

If it’s not included, we’ll let you know and from there we can provide a quote and timeline before we begin.

Here are the timeframes for the thee most common types of requests:

  1. Small task: within 1-3 business days
  2. Big task: within 1-2 weeks
  3. Project: we’ll let you know the timeframe once the project brief is approved.

To help make it easier for you to know what to expect, we group requests into three types: Small Tasks, Big Tasks and Projects.

Small Tasks:

  • Small tasks are website content or code adjustments that take 30 minutes or less.
  • Timeframe: 1-3 business days.
  • Examples: editing website content, adding pre-written website content, changing the settings of a plugin, small design tweaks.
  • Does not include: writing content for you, designing something from scratch, adding in an e-commerce store.

Big Tasks:

  • Big tasks take more than 30 minutes, have multiple steps or require specialist skills (such as design, copywriting or code).
  • Timeframe: 1-2 weeks
  • Big task examples: creating a new web page, designing a promotional image, installing and configuring a WordPress or Shopify plugin, updating an existing Facebook ad, sending an email campaign, writing a blog post.


  • Projects have a specific objective and require a strategy, plan and multiple steps.
  • All projects require a brief to be completed and agreed before we begin.
  • Timeframe: requires a conversation about the project so we can define the scope and provide a quote.
  • Project examples: developing an email nurture sequence, creating a Facebook campaign for products, adding in an e-commerce store, writing a series of blog posts, improving search engine traffic.

Send your requests to our dedicated Helpdesk email address or via this support form.

We then track it in our dedicated Helpdesk tool so we can complete your request accurately and quickly.

If you need something that’s not included in your plan, we’re happy to see if we can help. What we’ll likely need is a more formal quoting and proposal process to define the scope.

You can start that process by letting us know what you need via the support page and we’ll get back to you with next steps.

If required, we’ll set up a call to chat about your needs and where it fits into your strategy.

If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need for you.

If you have a request that requires more than your dedicated monthly time, we’ll provide a quote for you to approve separately from your plan.

With your approval, we’ll work past the included time and bill for time exceeded at our current support rate as of 1st January 2022 of $100/hour.

We’re efficient and can get a lot done in 1 hour – try us out 🙂

Web hosting providers may or may not update your WordPress software for you, but all web hosts will not update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

Absolutely! You’re under no obligation to continue the ongoing service. We just ask you to give us 14 days notice so we can carry out our last thorough update of the website and remove our administrator credentials.

If your web hosting is with us, then this will also give you time to move your site to another web host.

Yes, of course! While our website care plans are built specifically for our clients that we create the website, we can support your WordPress site even if we haven’t built it.

We’ll just need to analise and make a Tune-Up on your website to make sure we get it in proper working conditions and using our systems before we take control of it.

Website Tune-Up includes complete security scanning, full website backup, speed optimisation, broken link fixing, software updates and a detailed website review.

You’ll also get 2 hours of dedicated support time so we can fix issues and implement our recommendations.

A Website Tune Up is a one-time fee of $497. Your will then join one of our Website Care Plans for ongoing support.

This only applies to websites that we did not build.

Website Tune-Up

$597 one-time fee

If your website wasn’t built by our team, Would you like our help to get it running smoothly? We’d love to help take care of it for you, we’ll just need do a check-up before put you in one of our plans to make sure it’s in good condition.

Our Website Tune-Up includes:

Also included is 2 hours of dedicated support, for design, development or digital marketing to help fix any issues and implement key recommendations.

Great! We are glad to help you!

You are one step away to start a great partnership. Please fill out this form and we’ll get in touch as soon as possible with the details to activate your account. 

Download our free guide to Boost Your Website

Want to make sure your website is a success and avoid common mistakes? Check out this practical guide with our 5 Proven Website Tweaks to Boost Your Growth 

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